Questions and answers from our customers.
You can get a loan if:
a. Malawi citizen, age 21 to 65
b. Holder of National ID;
C. Have a job or a source of income；
b. Your Airtel/TNM;
c. You must have a smartphone, and go to www.kwachahelper.com to apply.
For the first loan customers, as we have so many new clients queuing for review, we promised to solve your application in the nearest time. Normally for reloan clients, most clients can get their loans in less than 1min.
Do not worry , you can reapply after some days.
NO paper document is required, you just need to upload your ID Picture and selfie with your ID.
We offer loans of between MK 10,000 up to MK 700,000.T & C apply.
You can apply 24/7 anytime. You can apply Via our website www.kwachahelper.com
The requested loan amount is disbursed immediately after the credit review process is completed at our end. Normally you should get the money in your mobile money account immediately. In case of delay please call our customer support.
You can take a repeat loan anytime once your existing loan is repaid. Simply open the www.kwachahelper.com and just confirm your loan amount and loan terms. Your loan amount will be credited into your mobile money account instantly. There is no need to upload any document as your data is already stored with us.
KwachaHelper automatically increases the loan limit immediately after the timely repayment of a previous loan.
Yes. you can make a payment anytime before your due date. The interest and administration fee is charged for the terms of days you have the loan.
We are committed to the satisfaction and delight of our customers, but for some reason you believe we have failed in doing so, we really want to know what happened and how we can help you resolve this. You can mail us at customer@kwachahelper.com or customer care hotline. We will ensure we can get it right the next time.
NO, you can't change your mobile money details due to Money Laundering Prevention. You can only use the registered number to receive the loan.
1, Just click www.kwachahelper.com, Log in
2, Enter Mobile Number
3, Get SMS OTP code
4, Click Repayment
5, Click Pay the Bill
6, Confirm and Click Repayment
7, An approval request will be sent to your phone
8, Enter Your Mobile Money PIN to approve
9, Repayment Result
We do not accept payments in Cash now. If for any reason your online transfers are not successful, Please call our support numbers for more details.
At KwachaHelper, we understand that sometimes due to ever changing dynamics , you might be in a situation where you are unable to make a payment on the due date. you will have to contact our customer care numbers to help you get through to your loan officer.
Yes you can make a part payment of your loan. Please log in to your KwachHelper website and click on "Pay the Bill", The system will trigger you to make a partial payment. While doing so please remember that the late payment management fee will be charged on the remaining amount. To know more please call on our support numbers.